How will my order be shipped?
We ship exclusively through USPS, though, at times we will ship through FedEx, UPS or DHL for international packages exclusively.
Do you ship to my country?
We ship to *almost* every country internationally. Due to issues with delivery, we have stopped shipment to some. Please check with us to confirm!
Where are you shipping from?
We currently ship from Tampa, FL. At this time, we do not have a location for pick-up. If you are a FL resident, you will have to pay state tax.
How much is shipping?
Free shipping for domestic orders $30+, $4.95 otherwise. Canada begins at $9.95, International packages ship starting at $13.95. We do not make a profit off of shipping and charge the same amount USPS is (sometimes we take a hit, depending on the country).
At this time, the USPS has stopped offering tracking numbers for some First Class International packages. If you notice that tracking has stopped after leaving our postal facility, you may be one of these locations. Don't worry-- it's not lost!
Please note: International orders may be subject to import taxes and/or customs duties by your country's customs department upon arrival.
All orders will be processed (meaning you get your tracking #) and shipped within 1-2 business days. Please allow for extra time to process during a large sale. We may experience delays due to COVID-19 and the post office.
In the event that you are unhappy with your purchase, we back our products 100% and can work with you to work everything out. Please email firstname.lastname@example.org with your order number and issue.
Do you test on animals?
No, our products are not tested on animals, nor are the ingredients used in our products tested on animals. Our products will never contain any animal derivatives and are 100% vegan. We do not sell any cosmetics in China due to their animal testing laws.
What's your stance on fair trade/labor?
We have an extremely close business relationship with our manufacturers and their team. We create all of our products along side of each lab and ensure that there is fair labor through the entire process, from the consulting to the assembly line. There will never be any child working to create any of our products.
What is O.U.R. and what did I donate to at checkout?
Operation Underground Railroad (O.U.R.) paves the way for permanent eradication of child sex trafficking through coordinated rescue and recovery planning. For full transparency: our account is linked directly and we do not take any proceeds from your donations. Every $1 helps; thank you for your donation, we greatly appreciate your assistance in this cause.