How much is shipping?
Domestic: Flat fee of $4.95. Free for orders $30+
Canada: $9.95. Price increases for heavier shipments.
International: $13.95. Price increases for heavier shipments.
Please note: orders placed outside of the United States may be subject to import taxes and/or customs duties by your country's customs department upon arrival.
How will my order be shipped?
Orders ship through the United States Postal Service.
Do you ship to my country?
We ship to *almost* every country internationally. Please check with us to confirm: firstname.lastname@example.org.
Where are you shipping from?
We currently ship from Tampa, FL. At this time, we do not have a location for pick-up. If you are a FL resident, you will have to pay state tax.
How do I change or cancel my order?
You may cancel your order prior to shipment by emailing email@example.com
What are your processing times?
All orders will be processed (meaning you get your tracking #) and shipped within 1-2 business days. Please allow for extra time to process during a large sale. Shipments may experience delays due to COVID-19.
Can I return my item?
In the event that you are unhappy with your purchase, we back our products 100% and can work with you on a resolution. Please email firstname.lastname@example.org with your order number and issue.
Do you test on animals?
No, our products are not tested on animals, nor are the ingredients used in our products tested on animals. Our products will never contain any animal derivatives and are 100% vegan. We do not sell any cosmetics in China due to their animal testing laws.
Are your products gluten-free?
Yes, all of our products are gluten-free.
How long do Half Caked products last after being opened?
The majority of our shelf life is 12 months. We recommend discarding your Totally Tubular mascara after 6 months of opening.
Where are your products made?
Our products are created in Florida and we manufacture with international GMP and socially-compliant suppliers. For each specific country of origin, please check the back of your product box.
What's your stance on fair trade/labor?
We have an extremely close business relationship with our manufacturers and their team. We create all of our products along side of each lab and ensure that there is fair labor through the entire process, from the consulting to the assembly line. There will never be any child working to create any of our products.
What is O.U.R. and what did I donate to at checkout?
Operation Underground Railroad (O.U.R.) paves the way for permanent eradication of child sex trafficking through coordinated rescue and recovery planning. For full transparency: our account is linked directly and we do not take any proceeds from your donations. Every $1 helps; thank you for your donation, we greatly appreciate your assistance in this cause. We're known to throw in an extra product from time-to-time for contributions 🤫